We use our premier carrier
Lakeville Motor Express whenever possible for all deliveries throughout the
in order to offer exceptio
l service, careful handling, and quick delivery of your new Rustic Birch kitchen
to your home for curbside delivery. In order to deliver your kitchen to you home
LME must be able to drive a semi tractor/trailer there and park in order to
unload. Maybe you live on an island or in another area that a semi cannot drive
to? You can pick up your cabinets at a nearby
LME truck terminal.
This is not normally a problem, of course, but it is your
responsibility to determine if a semi can drive to your home. Also, curbside
delivery means that the driver will bring the individual cabinets to the trailer
door and that you are responsible for carrying the cabinets from the trailer
into your home. Although the all plywood and solid wood construction of our
Rustic Birch cabinet makes them relatively light in weight, we recommend you
arrange to have a few helpers on site and encourage the use of furniture dollies
to avoid cabinet damage and lifting injuries.
We co-pay shipping to minimize your delivery cost. In fact,
some deliveries may ship free to your home! Check our monthly special on our
main page for details.
Upon receipt of your order for Rustic Birch cabinets we
email a confirmation that your kitchen is in stock at our distribution center.
If your kitchen is in stock, we charge your credit card for the order and email
or call you to arrange shipping and delivery. In the event that one or more of
your cabinets is not currently in stock (this rarely happens) we will email you
or call you to advise you of our production schedule within 1 working day. We
will not charge your credit card unless ALL cabinets and accessories are in
stock and ready for shipment.
All our Rustic Birch cabinets are foam wrapped, corner
protected, and boxed upon assembly in order to allow us to stock them for
immediate sale and shipment. Because of the
ture of Rustic Birch, every cabinet door and drawer front is different and has
knots and unique grain patterns that add to the character of a Rustic Birch
kitchen. We could send out cabinets with no further inspection. But we donít!
Once we receive your order our shipping department pulls your cabinets from
inventory and opens each and every cabinet for individual inspection. At your
request we will digitally photograph every cabinet and email you the pictures!
If you see anything you would like to change we will switch that item and email
you the picture of the replacement for your approval. In this manner you achieve
considerable control over the fi
l appearance of your new Rustic Birch kitchen. We offer this unique service
because we want you to LOVE your new Rustic Birch kitchen.
For some people, pictures arenít enough. They need to see
it and touch it. We understand. In fact we recommend that everyone should have
this option. Our sample doors ship via UPS ground the next working day anywhere
in the continental US for a flat fee. Doors can be returned (less freight and a
handling charge) or for a full refund if you order a Rustic Birch kitchen from
us. Many of our customers prefer to keep the sample door for a design aid while
shopping for countertops, paint, stain, and floor coverings. Either way- itís
up to you.
Many home centers and cabinet makers offer a free design
service throughout the country. We recommend that you do your homework and shop
several places in your area in order to see what is available. Once you have a
kitchen layout and a corresponding cabinet list, pricing your new Rustic Birch
kitchen is as easy as selecting the matching cabinets from our on line store.
If you need assistance with design, simply fax or email us
an accurate drawing and/ or cabinet list and weíll assist you- free of charge-
in getting the Rustic Birch kitchen of your dreams at a great price and in
In a perfect world everyoneís new Rustic Birch kitchen
will fit perfectly. Unfortu
tely, mistakes can occur. Our policy on mistakes is simple.
If we make a mistake and we sent you the wrong cabinet we
will replace the cabinet and pay the freight for the wrong cabinet and the
If you make a mistake and ordered the wrong size cabinet we
will replace the cabinet if you pay the freight for the wrong cabinet and the
replacement cabinet. The wrong size cabinet
must be in new condition with no screw holes or damage with the in tact carton
it was sent in.
Any cabinet that has been installed can not be returned for
credit. This situation can be avoided by dry fitting all cabinets before
installing and by opening cartons carefully.
LME has been extremely careful in the handling of o