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Delivery

We use our premier carrier Lakeville Motor Express whenever possible for all deliveries throughout the Midwest states- Illinois , Iowa , Kansas , Minnesota , Missouri , Nebraska , North Dakota , South Dakota , and Wisconsin- in order to offer exceptio na l service, careful handling, and quick delivery of your new Rustic Birch kitchen to your home for curbside delivery. In order to deliver your kitchen to you home LME must be able to drive a semi tractor/trailer there and park in order to unload. Maybe you live on an island or in another area that a semi cannot drive to? You can pick up your cabinets at a nearby LME truck terminal.

This is not normally a problem, of course, but it is your responsibility to determine if a semi can drive to your home. Also, curbside delivery means that the driver will bring the individual cabinets to the trailer door and that you are responsible for carrying the cabinets from the trailer into your home. Although the all plywood and solid wood construction of our Rustic Birch cabinet makes them relatively light in weight, we recommend you arrange to have a few helpers on site and encourage the use of furniture dollies to avoid cabinet damage and lifting injuries.

We co-pay shipping to minimize your delivery cost. In fact, some deliveries may ship free to your home! Check our monthly special on our main page for details.

Payment

Upon receipt of your order for Rustic Birch cabinets we email a confirmation that your kitchen is in stock at our distribution center. If your kitchen is in stock, we charge your credit card for the order and email or call you to arrange shipping and delivery. In the event that one or more of your cabinets is not currently in stock (this rarely happens) we will email you or call you to advise you of our production schedule within 1 working day. We will not charge your credit card unless ALL cabinets and accessories are in stock and ready for shipment.

Quality Control

All our Rustic Birch cabinets are foam wrapped, corner protected, and boxed upon assembly in order to allow us to stock them for immediate sale and shipment. Because of the na ture of Rustic Birch, every cabinet door and drawer front is different and has knots and unique grain patterns that add to the character of a Rustic Birch kitchen. We could send out cabinets with no further inspection. But we don’t! Once we receive your order our shipping department pulls your cabinets from inventory and opens each and every cabinet for individual inspection. At your request we will digitally photograph every cabinet and email you the pictures! If you see anything you would like to change we will switch that item and email you the picture of the replacement for your approval. In this manner you achieve considerable control over the fi na l appearance of your new Rustic Birch kitchen. We offer this unique service because we want you to LOVE your new Rustic Birch kitchen.

Samples

For some people, pictures aren’t enough. They need to see it and touch it. We understand. In fact we recommend that everyone should have this option. Our sample doors ship via UPS ground the next working day anywhere in the continental US for a flat fee. Doors can be returned (less freight and a handling charge) or for a full refund if you order a Rustic Birch kitchen from us. Many of our customers prefer to keep the sample door for a design aid while shopping for countertops, paint, stain, and floor coverings. Either way- it’s up to you.

Design

Many home centers and cabinet makers offer a free design service throughout the country. We recommend that you do your homework and shop several places in your area in order to see what is available. Once you have a kitchen layout and a corresponding cabinet list, pricing your new Rustic Birch kitchen is as easy as selecting the matching cabinets from our on line store.

If you need assistance with design, simply fax or email us an accurate drawing and/ or cabinet list and we’ll assist you- free of charge- in getting the Rustic Birch kitchen of your dreams at a great price and in stock.

Mistakes

In a perfect world everyone’s new Rustic Birch kitchen will fit perfectly. Unfortu na tely, mistakes can occur. Our policy on mistakes is simple.

If we make a mistake and we sent you the wrong cabinet we will replace the cabinet and pay the freight for the wrong cabinet and the replacement cabinet.

If you make a mistake and ordered the wrong size cabinet we will replace the cabinet if you pay the freight for the wrong cabinet and the replacement cabinet. The wrong size  cabinet must be in new condition with no screw holes or damage with the in tact carton it was sent in.

Any cabinet that has been installed can not be returned for credit. This situation can be avoided by dry fitting all cabinets before installing and by opening cartons carefully.

Damage

LME has been extremely careful in the handling of our Rustic Birch cabinets. It is their practice to exclusively handle your order from pickup through curbside delivery for Midwestern US deliveries. Damage potential is minimized by staying with a single carrier and this is our preferred method of delivery for that reason. Still, damage can occur. You are the last line of defense in ensuring the quality of your cabinets. Inspect all cartons prior to signing for your new kitchen. If a carton appears damaged, ask the driver to inspect the cabinet at the tail gate of the truck. LME drivers have always been particularly accommodating in dealing with our customers. If, upon inspection, there is damage to the cabinet you need to discuss the replacement procedure with the driver. LME guarantees the quality of your Rustic Birch kitchen at the time of delivery only.

Our policy of individual cabinet inspection and digitally photographing the individual cabinets (at your request, only) in conjunction with quality controlled trucking and your inspection of the cartons upon delivery work hand in hand toward guaranteeing that you will love your new Rustic Birch kitchen.

There is a potential, however rare, for concealed damage. If a cabinet door, hinge, etc. is damaged, the installation can proceed without delay and the homeowner need only send that component back for a replacement. Concealed damage freight is co-paid: the homeowner pays the return freight and we pay the replacement freight.

In any case we advise our customers to keep the cartons intact for all their cabinets until you confirm that everything fits as it should and that all cabinets are of the highest quality.

We inspect all cabinets closely prior to shipment. Please do the same upon delivery.

Sales Tax

We collect 6-1/2% Minnesota State Sales Tax for deliveries within Minnesota. We can not collect municipal taxes within Minnesota nor State Sales Tax for states other than Minnesota.

…I need multiple kitchens delivered for apartments?

Patriot Cabinetry, because of its heavy duty construction and reaso na ble pricing has been a popular choice for multi-family housing. If multiple kitchens are ordered for delivery to a single site, we will guarantee that freight will be limited to a maximum of $799.00 - regardless of quantity- even a full truckload. We discount freight and handling.

…I need to pay sales tax?

            We collect 6-1/2% Minnesota State Sales Tax for deliveries within Minnesota. We do not collect municipal taxes within Minnesota nor State Sales Tax for states other than Minnesota.

…I need a sample?

            The most practical way to get a sample is to order a small cabinet that will fit into your kitchen plan. Small cabinets can by sent via UPS – either a W 12/30 OR A W 30/15 for only $39.00 plus cabinet cost.

… I am in a big hurry?

            Rush orders shipped in less than 3 weeks are charged an additio na l 30% and those shipped within 1 week are charged an additio na l of 50%. We recommend that, whenever possible, you budget your time (and your money) wisely to avoid being in a rush situation.

…I am worried about ordering on line?

            Both of our web sites accept Visa, MasterCard, and Discover and never has any customer reported a security problem from our sites. If you are concerned about on- line credit card transactions, you may place your order on line  and then call us directly with your credit card information

…I am wondering about who you are?

            We are a 50 (plus) year old privately held Corporation that is family owned and ma na ged. Our business has grown steadily over the years by serving the ever changing needs of our clients. This includes using the internet as a tool. We are no stranger to the web, either. Our other web site, http://www.WoodCabinetDoors.com has been in operation since the 1990’s and has received na tio na l exposure on Hometime and the DIY Network. We manufacture custom sized cabinet doors and ship them worldwide.

Like this site, all ordering is done on- line and freight is calculated directly to your home.

We also have a ‘Brick and mortar’ site. Skip’s Home Center is located north of  Duluth Minnesota five minutes from the Duluth Inter na tio na l Airport  Many customers from the upper Midwest and Northern Ontario come to visit, look at our beautiful cabinetry, and even pick up their own cabinets. KitchenCabinetsAndBathrooms.com can be reached by telephone M-F 8-6 Central Time at (218) 727-3213 or FAX (218) 727-6511 or contact us by email